Door Hardware | Cabinet Hardware | Door Pulls & More | Hinges | Bath Hardware | Sinks & Faucets | Help | Return Policy | Site Map | Home sales@knobs-etc.com
(888) 863-9662
Knobs-Etc.com, LLC - home to a wide selection of decorative hardware for your doors, cabinets and bath needs. View Cart
View Estimate
Help


Acorn
Agave Ironworks
Ashley Norton
Atlas
Baldwin Estate
Baldwin Reserve
Brass Accents
Cal Crystal
Deltana
Elements
Emtek
Gado Gado
Grace White Glass
Hardware Resources
Hot Knobs
Inox
Jeffrey Alexander
Linnea
Notting Hill
Schlage
Sietto
Southwest Forge
Top Knobs

Return / Exchange Policy

All Products are custom ordered for you. If the return issue is due to our mistake or the manufacturer's mistake, we will either provide a UPS Call Tag to have the item picked up or reimburse you for the shipping charges up to the amount of the original shipping charge. All claims for incorrect items, shortages or damaged merchandise must be made within 10 days from the date of delivery. Each manufacturer has a different warranty. Please contact us or the manufacturer for more information on the warranty specifics.

Knobs-Etc.com will service warranty issues only for products purchased through Knobs-Etc.com. If you purchased it through Knobs-Etc.com and the issue is covered by the manufacturer warranty (type of defect, time period, etc.), Knobs-Etc.com will service that issue. We will provide a Call Tag or reimburse the customer for the return freight up to one year from the purchase date for warranty claims for purchases delivered in the continental US for orders still under warranty by the manufacturer. We cannot address any product warranties that are not purchased from Knobs-Etc.com.

Any returns for reasons other than warranty issues must be made within 60 days from the date of delivery. These returns will be subject to a restocking fee. 

Merchandise may be returned with prior approval only. A Knobs-Etc.com Return Goods Authorization number (RGA) must accompany all returns. Any returns sent without an RGA will be refused by our receiving personnel. All returns must be sent with freight prepaid. All product returns MUST be complete, in their original packaging, and returned in "new" condition; unless it is a warranty issue. Any returns that are not warranty issues will be subject to a minimum of 20%" restocking fee. Restocking Fees are based on the manufacturer's restocking fees. Some manufacturers are higher than others. Some products are not returnable. Those products are exempt from the Returns and Exchange Policy and are sold WITHOUT the option of return or exchange.

If you have any questions, please contact us for more specifics about the product in question.

Please complete the Product Return/Exchange Request Form or contact us via eMail or Phone. All Product Return/Exchange Request Forms will be replied to with instructions and a RGA number, if necessary.

 
QUICK HELP
Please review our Help page or the following links:
What is the difference between a mortise lock or a tubular lock?
What is Backset?
What is Function?
What is Handing?
Do you need any matching Door Hardware, Hinges, Cabinet Hardware, Bath Hardware, Sinks, Faucets or Door Pulls & More. Please look at our selection or contact with questions. Need Emtek Hardware Fast??
Please see our Emtek only web store at
http://www.hardwareexpedited.com.

Should your project require multiple finishes and/or styles on opposite sides of the door, we can arrange that custom set.  Please email us the details or submit a Quote Request.  The average delivery time for manufacturer in-stock items is approximately 2-3 weeks from the date of the order.  The average delivery time of out-of-stock items and non-stock items is 4-6 weeks from the date of the order.  This will vary by manufacturer.  If your order requires expedited service, please contact us by email or phone for specifics.  Ground shipping will be calculated and presented at checkout for continental US addresses only. Hawaii, Alaska and International customers will need to select zone 1 and/or contact us for the shipping cost.  International orders will be subject to a separate shipping charge determined by the destination country.  The customer is responsible for any brokerage, duty and/or taxes subject to these items entering the destination country.

If you are interested in products from any of the following manufacturer catalogs, we can get them. Please contact us for an estimate.
Acorn Agave Ironworks Alarm Locks Allison by Amerock Alno Amerock Architectural Mailboxes Ashley Norton Atlas Homewares August Lock
Baldwin Estate Baldwin Prestige Baldwin Reserve Barclay Belwith Berenson Best Locks Bosetti Marella Bouvet Brainerd
Brass Accents Brasstech Bravura Brinks Locks Brizo Buck Snort Lodge Cal Crystal Cal Royal California Faucets Caroma
Christensen Cifial Classic Brass Codelocks Colonial Bronze Deltana Dexter by Schlage Doral Locks Dornbracht Duravit
Du Verre Elkay Elements Elements of Design Emenee Empire Emtek Eric Morris Falcon Locks Franke
FSB Gado Gado Gatco Ginger Giusti Grace White Glass Grandeur by Nostalgic Grohe Gruppo Romi Hafele
Hager Hansgrohe Hardware Renaissance Hardware Resources Hewi Hickory Hardware Hi-Line Hot Knobs IDH Brass Inox
Ives Jeffrey Alexander Julien K2 Commercial Karcher Design Kindred Knob Hill Kwikset LaForge LB Brass
LCN Leatherneck Liberty Linnea Long Leaf Bronze MaxGrade Merit Moen Motiv Native Trails
Newport Brass Nostalgic Warehouse Notting Hill Omnia Panasonic Phylrich Richelieu RK International Rocky Mountain Hardware Rockwood
Rohl Rusticware Samuel Heath Santec Schaub & Company Schlage Sigma Sietto Simplex Siro
Soko Southwest Forge Stanley Sugatsune Sun Valley Bronze Top Knobs Toto Valli & Valli Victoria & Albert Villeroy & Boch
Vine Designs Von Morris Watermark Weiser Lock Weslock Yale
We have access to many other lines as well. Please email us with your specific needs and we can see if we can get those items for you.
Please follow one of these links to see what we have available for online purchase:
Door Hardware | Cabinet Hardware | Door Pulls & More | Hinges | Bath Hardware | Sinks & Faucets | Help | Return Policy | Site Map | Home
Questions, comments or suggestions:
click here to send us an email: Customer Service or Fax: (541) 727-5363
Copyright © 2002 - 2017 Knobs-Etc.com, LLC - Distinctive Door & Cabinet Hardware